We want you to be happy with your purchase. If you received a defective, damaged, or wrong product, you can request a return or refund under the following conditions:
✅ Return Eligibility
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You can request a return within 7 days of receiving your product.
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Products must be unused, undamaged, and in original packaging.
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Proof of purchase (Order ID / Invoice Number) is required.
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Customers must provide clear images/video of the product issue when submitting a return request.
🔄 Replacement & Refund Options
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Replacement: We will send a new product after verifying your request.
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Refund: If replacement is not possible, we will process a refund to your original payment method or agreed method within 7–10 business days.
🚫 Non-Returnable Items
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Products that are damaged due to customer misuse.
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Items without original packaging/accessories.
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Personalized or clearance sale items (if mentioned).
📝 How to Request a Return
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Go to our Return / Replace Product page.
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Fill out the form with your Order ID, product details, and reason for return.
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Upload images/videos of the faulty product.
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Our team will review and respond within 24 hours.
📩 Contact Us
For any return or refund questions, please contact us at:
📞 +91 7200904602
📧 hayatrading602@gmail.com